Customer Service

At ICS we are proud of our reputation for excellent customer service.

Complete our online returns form - the simplest and quickest way to submit your returns request.

Alternatively you can speak to us on 0151 922 2000 or e-mail us at sales@icsliverpool.co.uk

You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions...

How do I open a credit Account Facility?

Please complete the form on our Website.  Your account will normally be opened in 4-5 working days. Should you require goods urgently please contact our Sales Office. Please note that for sole traders and Limited Companies which have traded for less than six months we will not be able to offer a Credit Account Facility, we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis.

What are your Carriage Terms?

For goods delivered by our own vehicle there is no carriage charge for orders of a value of £30 or more excluding VAT. Orders despatched by carrier are charged at cost.

What day is delivery due?

This will depend upon your area. Our Sales Office can advise you of our delivery schedule for your area.

Can I see a Representative?

Please contact our Sales Office who will make arrangements.

If I order more cases, do I get a better price?

Please contact our Sales Office who will be pleased to discuss your requirements.

Can I get delivery tomorrow?

Please contact our Sales Office who will be pleased to make arrangements.

Your prices do not seem competitive!

We always endeavour to offer our products at competitive prices.  Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use.

Is it in stock?

We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated as "to order only" please contact our Sales Office to confirm availability.

Can I have the MSDS Sheets to assist with my COSSH Assessments?

Some products have the MSDS sheets on line, for others there are links to the relevant Manufacturers site where these are available. If you cannot find the one you require, please contact our Sales Office who will be able to fax, post or e-mail it to you by return.

Can I have a sample?

For many products such as paper and chemicals we do have sample packs available. Please contact our Sales Office, who will be pleased to send your requirements.

What times are you open for business?

Our Website is open 24 hours a day, 7 days a week!  Office hours are 8.30am to 5pm Monday to Friday. If you are near to our premises, we do have an extensive showroom and trade counter.

Are dispensers free?

Generally these are not provided free.  However, for larger installations (20 or more) we can make arrangements.

I've had the wrong goods delivered, what should I do?

We are sorry that this has happened. Please contact our Sales Office who will be pleased to make arrangements to exchange them as quickly as possible.

I am unhappy with the goods you have sent me

Please contact our Sales Office who will make arrangements to exchange them or make a refund.

The goods you have sent me are damaged

Please contact our Sales Office who will be pleased to make arrangements to exchange them.

The goods do not seem to be the same as the last time I ordered them

Please contact our Sales Office who will be able to explain the reason for the change.

I may not be available when you try to deliver

Please advise us of any special requirements (such as leave at side gate) when placing your order.

Do you demonstrate Floor Equipment?

We can arrange a demonstration for most equipment of a value over £350 within our van delivery area. Please contact our Sales Office to make arrangements.

What is your returns policy?

If goods are unused and in their original packaging we will gladly credit or refund them. Unfortunately we are unable to do this with special order items, unless they are faulty.

The goods are faulty, what should I do?

Please contact our Sales Office who will make arrangements for repair/replacement as quickly as possible.

 

All our Sales Team will be happy to help with any queries that you have with our website.

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