At ICS we are proud of our reputation for excellent customer service.
Complete our online returns form - the simplest and quickest way to submit your returns request.
Alternatively you can speak to us on 0151 922 2000 or e-mail us at firstname.lastname@example.org
You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions...
Please complete the form on our Website. Your account will normally be opened in 4-5 working days. Should you require goods urgently please contact our Sales Office. Please note that for sole traders and Limited Companies which have traded for less than six months we will not be able to offer a Credit Account Facility, we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis.
For goods delivered by our own vehicle there is no carriage charge for orders of a value of £50 or more excluding VAT. Orders despatched by carrier are charged at cost.
This will depend upon your area. Our Sales Office can advise you of our delivery schedule for your area.
Please contact our Sales Office who will make arrangements.
Please contact our Sales Office who will be pleased to discuss your requirements.
Please contact our Sales Office who will be pleased to make arrangements.
We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products which could offer you a cost saving in use.
We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated as "to order only" please contact our Sales Office to confirm availability.
Some products have the MSDS sheets on line, for others there are links to the relevant Manufacturers site where these are available. If you cannot find the one you require, please contact our Sales Office who will be happy to e-mail a copy to you by return.
For many products such as paper and chemicals we do have sample packs available. Please contact our Sales Office, who will be pleased to send your requirements.
Our Website is open 24 hours a day, 7 days a week! Office hours are 8.30am to 5pm Monday to Friday. If you are near to our premises, we do have an extensive showroom and trade counter.
Generally these are not provided free. However, for larger installations (20 or more) we can make arrangements.
We are sorry that this has happened. Please contact our Sales Office who will be pleased to make arrangements to exchange them as quickly as possible.
Please contact our Sales Office who will make arrangements to exchange them or make a refund.
Please contact our Sales Office who will be pleased to make arrangements to exchange them.
Please contact our Sales Office who will be able to explain the reason for the change.
Please advise us of any special requirements (such as leave at side gate) when placing your order.
If goods are unused and in their original packaging we will gladly credit or refund them. Unfortunately we are unable to do this with special order items, unless they are faulty.
Please contact our Sales Office who will make arrangements for repair/replacement as quickly as possible.
All our Sales Team will be happy to help with any queries that you have with our website.